Refund policy

NOIR acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else NOIR will not be liable to accept the merchandise. In such cases, the customer will have to write in to info@experiencenoir.in and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. NOIR will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – buttons, screws, locking mechanism, adapters will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. NOIR will only bear the expenses of the transaction after the repair of the merchandise.

Personalised/Customized products are not subject to return or exchange.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of 7 days.

Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.